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Delivery, Availability of Goods, Responsibility and Ownership

(1) The delivery times stated by us are calculated from the time of our order confirmation, insofar as the purchase price has been paid in advance. If no or no other delivery time is indicated for the respective goods in our online shop, it is 3-5 days.

(2) After placing an order, a shipping method cannot be changed. The customer must select a collection point in his order confirmation.

(3) If the product you have chosen is out of stock, we will inform you immediately in the order confirmation. If the product is permanently unavailable, we will not issue a statement of acceptance. In this case, an agreement will not be concluded.

(4) If the product selected by you when ordering is only temporarily unavailable, we will also inform you immediately in the order confirmation.

(5) You are responsible for the products from the moment you receive them. We will retain ownership of the products until we have received full payment for the products, at which time you will become the owner of those products.

Return and refund conditions

Our return policy is 14 days . After that, the return right and the right to a refund expire.

To be eligible for a return, your item must be unused and in the same condition that you received it and the sku code label must not be removed. It must also be in its original packaging. Goods must not have been worn or smell of perfume.

No returns can be made for promotions or discounts.

When returning a large number of items, we charge a return cost of 3 euros per item. This is to preserve the sustainable aspect.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund. All types of goods not purchased on leselles.be cannot be returned.

To complete your return:

You can log in to your account on the webshop and register your return. If you still have an old account, you can use the return form . Once we have received and approved your request, you will receive information to return the goods.

Please do not return your purchase to the manufacturer.

Refunds

The right to a refund only applies within 14 days of the purchase date. If the goods are worn or damaged, this right lapses. In the absence of labels, this right also lapses. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically credited to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, please double check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and you still have not received your refund, please contact us at info@planetecarree.be